Thank you for choosing SwaLay Digital. This Return & Refund Policy (“Policy”) explains when refunds are and are not available for services purchased on the SwaLay platform. By making a purchase on the Platform, you acknowledge that you have read, understood, and agree to this Policy.
This Policy is part of and should be read together with our Terms of Service and Pricing & Payment Policy, available on our websites at https://swalay.in, https://swalay.com, https://swalay.talantoncore.in, and https://swalayplus.in.
1. General Policy
All purchases made on the SwaLay platform, including but not limited to distribution plans, subscription fees, add-on services, SwaLay Studio processing credits, and promotional packages, are generally considered final and non-refundable once the service has been initiated or delivered.
SwaLay provides digital services that involve immediate processing, third-party integrations, and resource allocation upon purchase. Due to the nature of these services, refunds are only available in the specific circumstances outlined in this Policy.
By completing a purchase on the Platform, you acknowledge that you have reviewed the service description, pricing, and this Refund Policy before making your payment.
2. Non-Refundable Situations
Refunds will not be issued in the following circumstances:
2.1 Content Already Submitted to DSPs: Once your content (music, artwork, metadata) has been submitted to Digital Service Providers (DSPs) for distribution, the distribution fee is non-refundable. This is because the distribution process incurs costs with third-party platforms that cannot be recovered, regardless of whether the content is later taken down or rejected by a DSP.
2.2 Change of Mind: Refunds are not available if you simply change your mind after purchasing a plan or service, decide you no longer want to distribute your content, or find an alternative service provider.
2.3 Content Rejection Due to Policy Violations: If your content is rejected or removed because it violates SwaLay's content policies, DSP guidelines, copyright laws, or these Terms of Service, no refund will be issued. This includes content that is flagged for copyright infringement, contains prohibited material, has inaccurate or misleading metadata, or fails to meet audio quality standards.
2.4 Account Suspension or Termination: If your account is suspended or terminated due to violations of our Terms of Service, fraudulent activity, abuse of the Platform, or any other breach of our policies, no refund will be issued for any remaining subscription period or unused services.
2.5 Failure to Use Services: No refund will be provided if you purchase a plan or service and fail to use it within the applicable period. It is your responsibility to utilize purchased services in a timely manner.
2.6 Third-Party Service Issues: SwaLay is not responsible for issues caused by third-party services, including DSP processing delays, payment gateway errors not caused by SwaLay, telecom operator issues affecting Caller Tune distribution, or social media platform policy changes. No refunds will be issued for problems originating from third-party services.
2.7 Partial Use of Services: If you have partially used a service (e.g., distributed some but not all tracks in a plan), the used portion is non-refundable, and the remaining unused portion may not be eligible for a refund depending on the specific service terms.
2.8 Free Plan Upgrades: If you upgrade from a free plan to a paid plan, the upgrade fee is non-refundable once the upgraded features have been activated on your account.
2.9 SwaLay Studio Processing: Fees for SwaLay Studio audio processing services (mastering, mixing, spatial audio conversion, etc.) are non-refundable once the processing has been initiated, as computational resources are consumed during the process.
2.10 Promotional or Bundled Services: Services purchased as part of a promotional offer, bundle, or discounted package are non-refundable unless the entire bundle is eligible for a refund under the Refund-Eligible Situations described below.
3. Refund-Eligible Situations
Refunds may be considered in the following limited circumstances:
3.1 Duplicate Payment: If you are charged more than once for the same service due to a technical error or payment processing issue, you are eligible for a full refund of the duplicate charge(s). Please contact us within 7 days of the duplicate charge with your payment receipt or transaction ID.
3.2 Service Not Delivered: If you purchase a service and SwaLay completely fails to deliver it (e.g., a distribution that was never processed, a Studio session that never initiated) due to an error on our end, you may be eligible for a full refund. This does not apply to delays caused by DSPs, payment verification processes, or content review queues.
3.3 Incorrect Charge Amount: If you are charged an amount different from the price displayed at the time of purchase due to a system error, you are eligible for a refund of the difference or a full refund if you choose not to proceed at the correct price.
3.4 Platform Error Preventing Use: If a verified technical issue on SwaLay's end prevents you from using a purchased service entirely, and the issue cannot be resolved within a reasonable timeframe (typically 30 days), you may be eligible for a full or partial refund at SwaLay's discretion.
4. How to Request a Refund
To request a refund, you must follow this process:
- Send an email to swalay.care@talantoncore.in with the subject line “Refund Request – [Your Name / Account ID]”.
- Include the following information in your request: your registered email address, the transaction ID or payment receipt, the date of purchase, the service or plan purchased, and a detailed explanation of why you are requesting a refund.
- Refund requests must be submitted within 15 days of the original purchase date unless otherwise specified in this Policy.
- SwaLay will acknowledge your refund request within 48 hours (business days) and will investigate the claim.
- SwaLay reserves the right to request additional information or documentation to verify your refund claim.
Refund requests submitted after the 15-day window may be considered on a case-by-case basis but are not guaranteed.
5. Refund Processing
If your refund request is approved:
- Refunds will be processed to the original payment method used for the purchase.
- Processing time is typically 7–14 business days from the date of approval, depending on your bank or payment provider.
- SwaLay is not responsible for delays caused by your bank or payment provider in crediting the refund to your account.
- If the original payment method is no longer available (e.g., expired card, closed account), SwaLay will work with you to arrange an alternative refund method.
- Refunds for purchases made in Indian Rupees (INR) will be refunded in INR. For international transactions, refund amounts may vary due to currency exchange rate fluctuations.
SwaLay will notify you via email once your refund has been processed. If you do not receive the refund within the expected timeframe, please contact your bank first, then reach out to us at swalay.care@talantoncore.in.
6. Promotional & Discounted Purchases
Services purchased using promotional codes, discount coupons, referral credits, or during special sales events are subject to the following additional terms:
- Refunds for discounted purchases, if approved, will be limited to the actual amount paid (not the original list price).
- Promotional credits or coupons used in a purchase will not be reinstated upon refund.
- Free services or bonuses included as part of a promotional offer will be revoked if the paid portion of the purchase is refunded.
- Bundle or package deals may only be refunded in full; partial refunds for individual components of a bundle are not available.
7. Subscription Cancellation
If you are on a recurring subscription plan:
- You may cancel your subscription at any time through your account settings or by contacting swalay.care@talantoncore.in.
- Cancellation will take effect at the end of your current billing cycle. You will continue to have access to paid features until the end of the period you have already paid for.
- No prorated refunds will be issued for the remaining days in your current billing cycle after cancellation.
- Upon cancellation, your account will be downgraded to the free plan (if available), and features exclusive to your paid plan may become unavailable.
- Content already distributed through a paid plan will remain on DSPs unless you specifically request a takedown.
- If you cancel and later wish to resubscribe, you will be subject to the pricing and terms in effect at the time of resubscription.
8. Chargebacks & Payment Disputes
If you initiate a chargeback or payment dispute with your bank or payment provider instead of contacting SwaLay directly:
- SwaLay reserves the right to immediately suspend your account and all associated services, including active distributions, pending royalty payments, and access to the Platform.
- SwaLay will provide relevant transaction records and service delivery evidence to the payment provider to contest unauthorized chargebacks.
- If the chargeback is resolved in SwaLay's favor, your account may be reinstated at SwaLay's discretion, and you may be charged an administrative fee to cover the costs incurred in contesting the chargeback.
- Repeated or fraudulent chargeback claims will result in permanent account termination.
We strongly encourage you to contact us at swalay.care@talantoncore.in to resolve any billing issues before initiating a chargeback with your bank.
9. Consumer Protection Rights
Nothing in this Policy is intended to limit or override any rights you may have under applicable consumer protection laws in your jurisdiction. If mandatory consumer protection laws in your jurisdiction provide for broader refund rights than those described in this Policy, those mandatory rights will apply.
For users in India, this Policy is subject to the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, as applicable. If there is a conflict between this Policy and mandatory provisions of applicable consumer protection law, the mandatory legal provisions shall prevail.
10. Changes to This Policy
SwaLay reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting the revised Policy on the Platform.
We will update the “Last Updated” date at the top of this Policy when changes are made. For material changes, we may also notify you via email or through a notice on the Platform.
Your continued use of the Platform and purchase of services after any changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.
11. Contact Information
If you have any questions about this Return & Refund Policy or need to request a refund, please contact us:
SwaLay Digital
(A part of TalantonCore LLP)
TalantonCore HO, Graphix Tower - 2, A-13, Sector 62 Ground Floor, Noida
Sector 62, Noida, Gautam Buddha Nagar- 201301, Uttar Pradesh, India
Email: swalay.care@talantoncore.in
Websites: https://swalay.in, https://swalay.com, https://swalay.talantoncore.in, https://swalayplus.in
We will make every effort to respond to your inquiries within 48 hours during business days.